Arche Digital Sdn Bhd Vacancies April 2026 - Arche Digital Sdn Bhd present a chance to fill Jawatan Kosong E Commerce Customer Support Night Shift - WFH, that will be placed in Damansara. You will definitely get a better chance as well as safer dwell later on. Becoming a member of this firm makes a person can meet the purpose simpler in addition to support the current dream be realized.

To produce the company vision and mission arrives on correct Arche Digital Sdn Bhd can be open of brand-new place as Disember 2024. All people who are considering about staffing this vacant, make sure you take part in this kind of Jawatan Kosong E Commerce Customer Support Night Shift - WFH recruitment. If you will be one which might load requirements, you can attempt to learn more information about Jawatan Kosong E Commerce Customer Support Night Shift - WFH below.

Arche Digital Sdn Bhd Job Vacancies April 2026

Jawatan Kosong E Commerce Customer Support Night Shift - WFH in Damansara

EDUCATION,EXPERIENCE&SKILLSREQUIREMENTS

• At least 1 year of experience in a customer support role, preferably in an ecommerce company

• Excellent written and verbal communication skills

• Strong problem-solving skills with the ability to think on your feet

• Ability to multitask and handle multiple inquiries simultaneously

• Familiarity with ecommerce platforms would be an advantage

• Ability to work independently and as part of a team

• Availability to work flexible hours including weekends and holidays

• 1 st month training must be in the office, normal shift 9 am until 6 pm.

• After done training, start night shift 9 pm until 6 am and fully work from home.Job Description

In light of our business expansion, We are looking for a dedicated, detail-oriented, and customer centric individual to join our Customer Support team during the night shift. As a Night Shift Customer Support Representative, you will be responsible for providing exceptional support to our e-commerce customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience. You will be an essential part of our team, ensuring that customers receive timely assistance even outside of regular business hours.

ACCOUNTABILITIES / KEY RESPONSIBILITIES What is the main job scope for this job?

• Handle customer inquiries via multiple channels related to orders, product details, returns, refunds, shipping, and account management.
• Investigate and resolve customer issues, including order discrepancies, refunds, product defects, and delivery issues, while maintaining a high standard of service.
• Stay up to date on product offerings, promotions, and company policies to effectively assist customers and provide accurate information.
• Assist customers with order processing, tracking, cancellations, and changes as needed.
• Identify and escalate complex issues to the appropriate department or senior team members when necessary.
• Gather and report customer feedback to help improve products, services, and the overall customer experience.
• Accurately log customer interactions and maintain detailed records of inquiries, complaints, and resolutions for future reference.
• Ensure that all interactions reflect the company’s values and commitment to providing an exceptional customer experience.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Night shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Yearly bonus

As one of the leading companies in Malaysia, Arche Digital Sdn Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Arche Digital Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and knowing through the company programs.

If You are interested to send an application for Jawatan Kosong E Commerce Customer Support Night Shift - WFH Damansara Disember 2024 by Arche Digital Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Damansara region from another company below.

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