Jawatan Kosong Customer Service Kota Bharu Pastry Lab

Job Informations

Job Title : CUSTOMER SERVICE | Company : Pastry Lab | Location : Kota Bharu | Pub Date : 25 Januari 2026

Pastry Lab Hiring April 2026 - Pastry Lab assign an opportunity to apply Jawatan Kosong CUSTOMER SERVICE, that will be placed in Kota Bharu. You will definitely get a better potential customer as well as safer dwell later on. Signing up for this corporation makes anyone can do the ones aim much easier as well as produce the desire becoming reality.

To help the organization vision and mission happens on correct Pastry Lab can be started on brand-new place as Januari 2026. Everybody who are interested filling this particular vacant, make sure you take part in this kind of Jawatan Kosong CUSTOMER SERVICE recruitment. If you are one which may load requirements, you can attempt to learn further information about Jawatan Kosong CUSTOMER SERVICE below.

Pastry Lab Job Vacancies April 2026

Jawatan Kosong CUSTOMER SERVICE in Kota Bharu

1. Peranan Utama Customer Service (CS)

Customer Service bertanggungjawab sebagai penghubung utama antara pelanggan dan Pastry Lab, sama ada secara online atau offline, bagi memastikan pengalaman pelanggan yang baik, jelas dan memuaskan.

2. Saluran Khidmat Pelanggan

Customer Service mengendalikan pertanyaan dan tempahan melalui:

  • WhatsApp
  • Instagram (DM, komen)
  • TikTok (DM, komen)
  • Platform lain yang ditetapkan oleh syarikat

3. Pengurusan Pertanyaan & Jualan

  • Membalas mesej pelanggan dengan cepat, sopan dan profesional.
  • Memberi penerangan jelas berkaitan:
  • Produk (cake, dessert, dessert table dan lain-lain)
  • Harga dan pakej
  • Slot order & lead time
  • Delivery & pickup
  • Membantu proses jualan sehingga order disahkan.

4. Pengurusan Tempahan (Order Handling)

  • Mengambil dan merekod order pelanggan dengan tepat dan lengkap.
  • Memastikan semua detail order adalah betul sebelum dihantar ke bahagian operasi.
  • Menyemak tarikh, masa, kuantiti dan special request pelanggan.

5. Koordinasi Dengan Team Dalaman

  • Berhubung dengan team:
  • Operation
  • Baker / Pastry / Cake Deco
  • Service Crew
  • Runner
  • Memastikan setiap order disampaikan dengan betul kepada jabatan berkaitan.

6. Follow Up & After Sales

  • Membuat follow up dengan pelanggan jika perlu.
  • Menguruskan maklum balas, aduan atau isu pelanggan dengan baik.
  • Memaklumkan kepada manager jika melibatkan kes serius atau berulang.

7. Content & Sokongan Pemasaran

  • Membantu menjawab komen di media sosial.
  • Menyokong promosi, voucher dan kempen jualan.
  • Menyalurkan maklumat penting kepada Content Creator atau team marketing jika perlu.

8. Rekod & Laporan

  • Menyimpan rekod perbualan, order dan isu pelanggan.
  • Menyediakan laporan ringkas (harian / mingguan / bulanan) jika diminta oleh manager.

9. Etika & Sikap Kerja

  • Menjaga nada komunikasi dan imej Pastry Lab.
  • Tidak bergaduh atau berdebat dengan pelanggan.
  • Sentiasa mengutamakan kepuasan pelanggan dan kepentingan syarikat.

REQUIREMENT

  • Fresh Graduate digalakkan untuk mohon
  • Berpengalaman menguruskan pelanggan adalah satu kelebihan
  • Kemahiran komunikasi yang baik dalam Bahasa Malaysia dan Bahasa Inggeris
  • Seorang yang mesra dan profesional dalam melayani pelanggan
  • Mampu bekerja secara berdikari serta dalam pasukan
  • Berkeupayaan untuk bekerja dalam persekitaran yang pantas dan dinamik

Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Pernah berurusan dengan customer melalui whatsapp?
  • Jika waktu kerja telah tamat dan ada customer urgent memerlukan info daripada anda. Adakah anda akan reply / angkat call ketika itu?

Work Location: In person

As one of the leading companies in Malaysia, Pastry Lab opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Pastry Lab also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowing through the company programs.

If You are interested to send an application for Jawatan Kosong CUSTOMER SERVICE Kota Bharu Januari 2026 by Pastry Lab, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Kota Bharu region from another company below.

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